Data Deletion Instructions

Depending on how you have dealt with us, we may hold:

• Your name, phone number, delivery address and order history, if you have ordered from us.
• Your account details, if you created a WeOrganic account: your phone number, your name, an optional email address and your saved addresses.
• Your messages and comments on Facebook, Instagram or WhatsApp, with your name or username, the identifier Meta assigns to you for our Page or account and, on WhatsApp, your phone number.

1. Send us a message saying that you want your conversation and details deleted, from the same account or number you used. You can also email us; tell us the account name or number you used so we can find the conversation.
2. We confirm that we have received your request.
3. We delete the conversation, your name and identifier, and any contact details we took from it within 30 days, and we let you know when it is done.

Deleting the chat in the app on your phone removes your copy only, so please ask us as well. If you placed an order through the conversation, the next section explains what happens to the order record.

Contact us from the phone number you used with WeOrganic, by message or email, and tell us what you want deleted: your account, your saved addresses, or everything.

We delete your account, your saved addresses and the personal details on your orders within 30 days. We may keep the order record itself, with your details removed, where accounting or legal requirements ask us to.

If you only want to change your details, sign in to your account: you can update your name, email and addresses yourself.

Our team connects WeOrganic's Facebook Page, Instagram account and WhatsApp number to our shop management system by signing in with Facebook. If you did this and want that connection removed, you can do it from Facebook:

1. Open Facebook and go to Settings & privacy, then Settings, then Apps and websites (also called Business integrations).
2. Find WeOrganic, choose Remove and, if Facebook offers it, tick the box to delete the information it received.
3. Facebook sends us a deletion request. We remove the connection and its access tokens straight away, and Facebook shows you a confirmation code.

If you open the link Facebook gives you, this page shows your confirmation code at the top as the record of the request.

We act on every request within 30 days and confirm by reply. We may ask you to confirm the request from the account, number or email you used with us, so that nobody else can delete your information.

Our Privacy Policy explains what we collect and why. Anything this page does not answer, ask us using the details below.

For a deletion request, contact us from the account, phone number or email you used with WeOrganic.

Email: weorganicbd@gmail.com
Phone/WhatsApp: 01952886788

Please include your order details so we can assist you efficiently.

Last updated: 4 November 2026